An overview of the system usability scale in library. The system usability scale sus a reliable, lowcost usability scale that can be used for global assessments of systems usability. This construct is a key to making systems easy to learn and easy to use. The factor structure of the system usability scale pdf.
Systems usability is one of the critical attribute of any system s quality. System usability scale survey template by questionpro is a questionnaire that is used to evaluate the usability of a project. The system usability scale sus is a wellresearched and widely used questionnaire for perceived usability evaluation. Measuring usability with the system usability scale sus it is the 30th anniversary of the creation of the most used questionnaire for measuring perceptions of usability. It can be used to rate the usability of any system. This study aimed to adapt the sus into turkish and investigate its validity and reliability. Sus the system usability scale in response to these requirements, a simple usability scale was developed. Learn more about uses of system usability scale with examples of questions used in a sus questionnaire and also how to calculate sus score. System usability scale sus a key tool in that usability metric toolbox is the system usability scale. Cara menggunakan system usability scale sus selanjutnya, kamu bisa menuliskan data hasil dari responden di excel atau aplikasi lain. Revitalizing sus, the system usability scale jens oliver. How to measure product usability with the system usability.
The system usability scale sus questionnaire that was developed in english has been widely used in the literature for assessing perceived usability of interactive systems. System usability scale the questionnaire is a quick and dirty option to measure usability. The system usability scale, or sus, was created in 1986 by john brooke as a quick and dirty way to measure the usability of products usability. System usability scale an overview sciencedirect topics. It consists of a 10 item questionnaire with 5 optio. What is the system usability scale sus and why is it. It is widely used to measure users perceived satisfaction of a website, software, system or product at the end of a study. In order to reap the potential benefits of telehealth technologies, the delivery system has to be usable for both patients and clinicians. Deutschsprachige fragebogen zur usability evaluation im vergleich autorenbeschreibung. Rather more than 25 years ago, as part of a usability engineering program, i developed a questionnairethe system usability scale susthat could be used to take a quick measurement of how people perceived the usability of computer systems on which they were working.
The system usability scale sus is an inexpensive, yet effective tool for assessing the usability of a product, including web sites, cell phones, interactive voice response systems, tv. The result, as brooke explained it, is a quick and dirty tool that developers across various industries can use to. Request pdf on apr 1, 20, bernard rummel and others published system usability scale translated into german find, read and cite all the research you. System usability scale susthat could be used to take a. The system usability scale sample survey template consists of only 10 questions, which are answered using a likert scale. System usability scale sus contains 10 questions where participants are given 15 scale to fill, according to how they agree with every statement regarding product or feature on the test.
System usability scale measurement tool quick usability. The sus is a 10 item questionnaire with 5 response options. System usability scale survey template sample survey. Truth to tell, this was not a very exciting system from a user interface design point of view, having a. However, surprisingly few studies have used sus to evaluate the perceived usability of learning management. For each of the following statements, mark one box that best describes your reactions to the website today. It measures the perceived usability level of a product. Developed by john brooke in 1986, the sus takes the complex and often vague concept of usability and simplifies it.
It is often assumed that a likert scale is simply one based on forced. What is the standardized german version of the system usability. The scale is a 10 item scale which seeks the subjective opinion from a user regarding a particular device. Pssuq poststudy system usability questionnaire uiux trend. Usability factors assessment in health information system. The pssuq poststudy system usability questionnaire is a 16item standardized questionnaire. The system usability scale sus is a simple, tenitem scale giving a global view of subjective assessments of usability. Long a favorite among ux researchers for its simplicity and accuracy, sus is a valuable quantitative tool for anyone trying to optimize the user experience. In spite of its age, over the years it turned out to be quick but not at all dirty. The system usability scale sus was released into this world by john brooke in 1986. Deutschsprachige fragebogen zur usability evaluation im. Usability scale sus a reliable, lowcost usability scale that can be used for global assessments of systems usability. This questionnaire is used as a quantitative method to dwell upon the global view on the subjective assessment of usability.
On the dimensionality of the system usability scale. It can be seen that the selected statements actually cover a variety of aspects of system usability, such as the need for support, training, and complexity, and thus have a high level of face validity for measuring. System usability scale sus is a questionnaire that is used to evaluate the usability of a project. It also includes the scale at the end of the document. Usability is the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. System usability scale sus is one of the most efficient ways of gathering statistically valid data and giving your appsite a clear and reasonably precise score. Matthias galster, antoine widmer, in relating system quality and software architecture, 2014. Usability is the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use iso9241. What is sus and how it can help you improve usability of your product.
Development of the telehealth usability questionnaire tuq. I think that i would need the support of a technical person to be able to use this system. It was developed by john brooke at digital equipment corporation in the uk in 1986 as a tool to be used in usability engineering of electronic office systems the usability of a system, as defined by the iso standard iso 9241 part 11. While some vendors use a 5point, easeofuse rating scale, most vendors use the system usability scale sus, which is a validated posttest questionnaire that measures user satisfaction with product usability. Original system usability scale sus was developed by john brooke in 1986, it allows you to evaluate a wide variety of products and services, including hardware, software, mobile devices and websites. When a sus is used, participants are asked to score the following 10 items with one of five responses that range from strongly agree to strongly disagree. It is a simple, tenitem likert scale with five response options for respondents. System usability scale online with analytics usabilitest. The system usability scale is a questionnaire of 10 statements, much like the nps net promoter score, but instead of measuring the loyalty of customers towards your brand, the sus measures the perception of usability of your tool, system or website. The system usability scale, or sus, is a usability quantification survey created in 1986, by john brooke at digital equipment corporation dec, now part of hewlettpackard. The system usability scale sus was invented by john brooke in 1986 and is a quick and dirty but trusted way to measure the perceived usability of your website or app. I think that i would like to use this website frequently. Evaluating improvements and shortcomings in clinician.
System usability scale translated into german request pdf. It has become an industry standard with references in over 600 publications. Pssuq originated from an internal ibm project called sums system usability metrics in. Untuk q1 sampai q10 merupakan no pertanyaan dan angkanya adalah jawaban dari repsonden. Op if youre using acronyms in questions you shouldnt assume everyone knows what you are referring to. The system usability scale brooke, 1996 is a widely used, standardized 10item questionnaire to measure user satisfaction. Sus can be used to quantify the usability of websites, apps, or any software or hardware that users interact with. About 20 years ago, john brooke published the concept of a system usability scale, a reliable, lowcost usability scale that can be used for global assessments of. Usability refers to the ease of use of an mps system. There has even been an attempt to crowdsource a german translation of sus.
The system usability scale sus is the most widely used standardized questionnaire for the assessment of perceived usability. Originally developed by john brooke in 1986, over the last 31 years its become an indispensable method to quickly and accurately determine how a sites user experience compares to industry standards. There were a lot of differences between the translations i found. For german users, a group of sap usability professionals made a translation available in 20 which we proudly repost in this community.
Perceived usability affects greatly students learning effectiveness and overall learning experience, and thus is an important requirement of educational software. What is the standardized german version of the system. In systems engineering, the system usability scale sus is a simple, tenitem attitude likert scale giving a global view of subjective assessments of usability. This quantitative quickanddirty method can be used to measure usability. Measuring usability with the system usability scale sus. Contoh rekap datanya seperti pada tabel dibawah ini. I tried to find a standardized version of the system usability scale in german. There are different usability factors, which are expected to influence systems usability.
I think that i would like to use this system frequently. Errors preventions, patient safety and privacy are vital usability factors and should not be. As an example, to obtain a single numerical result for a questionnairebased metric, we might use the average of scores on questions 1, 2, 5, and 8 as averaged. It has been used extensively by various industries to test numerous systems and applications, including hardware, software, mobile devices, websites and applications usability. The system usability scale sus is a standardized metric for measuring the usability of a website or other interactive system. Ill embed a link in the question for context for those unfamiliar with the term. Medical practitioners usually encounter usability difficulties while using a health information system like other systems.
The translation is based on a crowdsourcing project initiated by wolfgang reinhardt during his time at the university of paderborn. Quick usability measurements of applications, websites, and services. In systems engineering, the system usability scale sus is a simple, tenitem attitude likert. The sus survey to score the sus, subtract the scale position from 1 on all oddly numbered items, and subtract 5 from the scale position on all evenly numbered items. Mps systems should be usable in an intuitive manner, and interaction with virtual objects should happen just like in a realworld setting. The system usability scale sus is a commonly used, freely distributed, and. The system usability scale is shown in the next section of this chapter. The system usability scale brooke, 1996 is a widely used, standardized 10 item questionnaire to measure user satisfaction.
83 625 711 1102 971 1158 417 1289 433 753 1202 228 932 749 1392 691 394 461 1091 188 1303 435 540 417 548 917 341 243 1131 948 1276 174 945 1469 618 1294 56 309 113 644 1398 908 422